Eventreporter won't start error, license error

Support, Questions and Discussions on EventReporter

Moderator: alorbach

Google Ads


Eventreporter won't start error, license error

Postby quastr » Thu Jun 22, 2006 4:33 pm

Hello, we've installed event reporter on several of our domain controllers and it appears I'm having a license issue. We initially installed monitorware on 2 of the DC's to test the product and after purchasing eventreporter these two are having the problem. All the other machines we have it loaded on work fine with the same license key. However when I try to start eventreporter on these 2 DC's I receive an error 114

MonitorWare Agent trial expired. The Agent is now disabled. Please visit http://www.mwagent.com/en/ to purchase the product. There is no need to reinstall the product after purchasing. You just need to enter the registration key. Your configuration will remain intact.


I've uninstalled monitorware to no avail and from what I've seen the registry settings are identical to a working server. Is there a rogue registry setting or file system object that is causing me problems?

I've enabled logging, here are the relevant lines

2984 | 1150986240 | Minimum | Running Engine Version 7.0.252 ***
2984 | 1150986240 | Ultra | RegistryRead:DWORD:SOFTWARE\Adiscon\EventReporter\Services\nConfigVersion:'0' (state 0)
2984 | 1150986240 | Ultra | RegistryRead:DWORD:SOFTWARE\Adiscon\EventReporter\Services\nConfigVersion: DEFAULT ('0') used.
2984 | 1150986240 | Ultra | RegistryRead:DWORD:SOFTWARE\Adiscon\EventReporter\Services\nInfoSourceCount:'1' (state 1)
2984 | 1150986240 | Info | TRIAL expired!
2984 | 1150986240 | Minimum | MonitorWare Agent trial expired. The Agent is now disabled. Please visit http://www.mwagent.com/en/ to purchase the product. There is no need to reinstall the product after purchasing. You just need to enter the registration key. Your configuration will remain intact.2984 | 1150986240 | Ultra | CErrorReport| Error Message set: 'MonitorWare Agent trial expired. The Agent is now disabled. Please visit http://www.mwagent.com/en/ to purchase the product. There is no need to reinstall the product after purchasing. You just need to enter the registration key. Your configuration will remain intact.'
2984 | 1150986240 | Info | ***OnInit caught exception
2984 | 1150986240 | Info | EventReporter trial expired.
Please visit www.EventReporter.com to purchase the product.2984 | 1150986240 | Info | [Adiscon EvntSLog](2984): CNTService::SetStatus(1288568, 1)
3008 | 1150986240 | Info | [Adiscon EvntSLog](3008): Returned from StartServiceCtrlDispatcher()
3008 | 1150986240 | Ultra | CActionConfigSendMIAP|deleteMIAPClient: Begin
3008 | 1150986240 | Ultra | CActionConfigSendMIAP|deleteMIAPClient: End
3008 | 1150986240 | Info | CThreadSafeLinkedList::~CThreadSafeLinkedList() called
3008 | 1150986240 | Info | CThreadSafeLinkedList::~CThreadSafeLinkedList() called
3008 | 1150986240 | Info | [Adiscon EvntSLog](3008): CNTService::~CNTService()
quastr
New
 
Posts: 2
Joined: Thu Jun 22, 2006 3:05 pm

Postby alorbach » Thu Jun 22, 2006 4:39 pm

"MonitorWare Agent trial" is an error in the message, it should say EventReporter. This will be fixed in the next EventReporter update.

However the issue is not related to your prior MWAgent installation.
Usually such error's are caused by misspelled licensenames, or a key for the wrong version.

Please send a full debug log including your settings as registry file (See client menu) to support@adiscon.com. Your case will be handeled there then.

best regards,
Andre Lorbach
alorbach
Site Admin
 
Posts: 1627
Joined: Thu Feb 13, 2003 11:55 am

Postby quastr » Thu Jun 22, 2006 7:26 pm

ok, I didn't realize our 6.0 license key wouldn't work with 7.0. I thought our key would take our upgrade insurence into account. I've emailed sales for a new key, thank you.
quastr
New
 
Posts: 2
Joined: Thu Jun 22, 2006 3:05 pm

Postby alorbach » Fri Jun 23, 2006 8:00 am

Ok then this was the problem ;)
If you send the upgrade insurance ID to our sales team, you will get a new key on the same day usually.

best regards,
Andre Lorbach
alorbach
Site Admin
 
Posts: 1627
Joined: Thu Feb 13, 2003 11:55 am

Google Ads



Return to EventReporter

Who is online

Users browsing this forum: No registered users and 0 guests

cron