MonitorWare Knowledge Base

When I open load the report view or refresh the report view, I will get the following error. Any advise?

ExceptionType: Adiscon.MonitorWare.Console.CMWException
SourceFunction:
Void loadAll()

CallStack:
at Adiscon.MonitorWare.Console.CReportsTemplateCollection.loadAll()
at Adiscon.MonitorWare.Console.frmReportManagerForm.refresh()
Inner Exception:
System.NullReferenceException: Object reference not set to an instance of an object.
at Adiscon.MonitorWare.Console.CReportsSaved.FindNodezParent(String parentPath, CFilterCondition currentBranch)
at Adiscon.MonitorWare.Console.CReportsSaved.InsertInTree(CFilterCondition cond, Boolean isOldReport)
at Adiscon.MonitorWare.Console.CReportsSaved.CreateTreeFromArrayList(ArrayList filtersList, Boolean isOldReport)
at Adiscon.MonitorWare.Console.CReportsSaved.load()
at Adiscon.MonitorWare.Console.CReportsTemplateCollection.loadAll()

Hello,

I have already replied to your support requested sent to support@adiscon.com. Did you receive the reply email? All emails you send to support@adiscon.com will be handled by our ticket system. You should receive a notification email that a new ticket was opened. As soon as a tech replies, you should get this reply by email.

Yesterday I have sent you a new version. Are you using this new version?

Are you using the new version I sent you yesterday?

Please, tell me the exact operating system (e.g. WinXP SP2, all patches, English language).

Best regards,
Michael Meckelein
Adiscon