MonitorWare Knowledge Base

I am trying to install WinSysLog on a different machine. All my database logging actions are failing and the following event appears in the event log:

Event Type: Error
Event Source: AdisconWinSyslog
Event Category: None
Event ID: 114
Date: 11/8/2006
Time: 1:00:59 PM
User: N/A
Computer: HOMESMN22
Description:
Error while applying an action - skipping this action. Error is 'ODBC Information: One or more fields are missing and could not be created.
ODBC Error Code: '%s'
ODBC Error Description: '%s'.'.

This looks like the ODBC data source does not point to the right database and table. It could also be a permissions issue. Could you please double-check the DSN.

Rainer Gerhards
Adiscon

The DSN points to the exact same database and table on the new machine as the old one does. When I try a test connection it works just fine. The only difference I see is that on the new machine the version of WinSysLog installed is 5.2.353, whereas on the old macine it is 5.0.330. Is it possible the database schema has changed between these versions and now I am missing some fields?

Thank you,
Don

Hello,

Could you please create a debug log and send it to us?

1. Go to General Options -> Enable Debug Output (set it to FULL Debugoutput)
2. Let it run for some time, then disable the debug output
3. Zip this file and the Registry-file
4. Forward the zip file to support@adiscon.com

That way we can keep better track of your case and anyone else gets the debug log which could hold sensitive information.

Florian Riedl
Adiscon

I uninstalled 5.2.353 and installed 5.0.330, now everything works just fine.