MonitorWare Knowledge Base

Hi,
We have a Windows 2003 Terminal Server that is very slow getting to the desktop, shows the background for a good 5-10 minutes before icons appear. Then the start menu appears about it doesn't respond.
We have to use Task Manager and New process to launch any programs. After a series of troubleshooting we have found if we disable the DCOM Server Process Launcher service, the server runs okay, but then if anything relies on the RPC Server, they don't work such as certain printer drivers, which we have all moved to a different server.
We have scanned the server for viruses and spyware numerous amounts of times, gone through services that are running, all no good.
But we have noticed on this server that the svchost.exe is using more memory then usual.
Now to make it worse another server, same hardware same age, same Operating system but no terminal services installed but has SQL server installed, has just starting to do the same thing, svchost.exe using more memory then usual, we have re-install NIC drivers on the terminal server, disabled the network card, all no help.
I am just wondering that maybe it could be hardware? But to happen on two servers, got to be something similar on both servers causing this issue.
The thing is these servers are only 4 weeks old.

Any suggestions or ideas would be much appreciated.

Thanks,
Jim

Sounds like a DNS Issue to me. Are you using ActiveDirectory on the machine? Check the EventLog for name resolution problems in general.

best regards,
Andre Lorbach

No, unfortunely it's not a DNS issue.

Thanks,
Jim